Frequently Asked Questions (FAQs)
We accept Venmo, Zelle, Apple Cash, Cash App, and PayPal. Please use the “Friends and Family” option to avoid additional fees.
Placing an order with us is simple! Browse our online store, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout, where you’ll provide your shipping information and choose your preferred payment method. After completing the payment, you will receive an order confirmation email with the details of your purchase. If you have any questions during the process, our customer support team is available to assist you!
Yes, you can place an order via WhatsApp, message, or Instagram. Simply send us a message with the items you wish to purchase, and our team will assist you in completing your order. We’ll guide you through the payment process and confirm your order details.
If you’re unable to find a specific item on our website, simply send us the item name and photos via WhatsApp, message, or Instagram. Our team will do their best to locate the item for you and assist you with the purchase.
After your payment is received, it undergoes a brief verification process. You will receive a confirmation email once your payment is verified.
We provide pre-shipment photos of your order. If you’re not satisfied with the photos, you can request an exchange or a full refund.
MYCUTIETHING Policies
Accepted Payment Methods
To ensure a seamless transaction process, we accept the following payment methods:
- Venmo
- Zelle
- Apple Cash
- Cash App
- PayPal
Important Payment Instructions
- Payment Type: Please ensure all payments are made using the “Friends and Family” option when applicable. This helps us avoid unnecessary processing fees and ensures timely order fulfillment.
- Goods and Services Payments: Any payments made under “Goods and Services” or other payment options that incur additional fees will be promptly refunded, and the associated order will be canceled.
- Payment Verification: Upon receiving your payment, we will conduct a brief verification process. You will receive a confirmation email once your payment is verified and your order is being processed.
- Payment Issues: Should you encounter any difficulties during the payment process or have questions about our accepted payment methods, please reach out to our customer support team. We’re here to assist you!
Pre-Shipment Photos & Approval
To ensure your complete satisfaction, we provide pre-shipment photos of your actual order before it’s shipped:
- If you are not satisfied with the pre-shipment photos:
- Request an exchange for a different item of equal value.
- Request a full refund.
- If you approve the pre-shipment photos:
- Your order will be shipped on the next business day with a tracking number.
Post-Delivery Returns & Exchanges
We accept returns and exchanges under the following conditions:
- Item Discrepancy: If the item you received is significantly different from the pre-shipment photos.
- Shipping Damage: If the item was damaged during shipping.
Please Note:
- Issues must be reported within 24 hours of delivery.
- The return shipping fee is the customer’s responsibility.
- The item must be returned in the same packaging it was received in.
Shoe Exchanges
- We offer exchanges for a different size of the same shoe model if:
- The shoes are tried on indoors only.
- The returned shoes are brand new and unused.
Domestic Shipping (USA Available Items)
- Processing Time: 1-2 business days after payment is received.
- Delivery Time: 3-5 business days after processing.
- Expedited Shipping: Available upon request for an additional fee.
International Shipping (Items Ordered from Overseas)
- Estimated Delivery Time: 2-3 weeks.
- Shipping Timeframes: Please note that these are estimates and actual delivery times may vary due to customs clearance, carrier delays, and unforeseen circumstances.
Order Tracking & Support
- Tracking Number: Once your order is shipped, you will receive a tracking number to monitor its progress.
- Delayed Orders: If your order has not arrived within 6 weeks of the purchase date, please contact our customer support team. We will investigate the issue and assist with an exchange or refund if necessary.
We appreciate your understanding and patience, especially with international shipments that may encounter unforeseen delays. We strive to provide transparent and reliable shipping information to ensure a positive shopping experience for all our customers.
